Warranty Policy
Warranty Policy for Secrets Dubai
At Sexy Lingerie Dubai, accessible from www.sexylingeriedubai.com, we prioritize quality, discretion, and customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranty support is provided for adult and intimate products purchased from our website.
By placing an order on Secrets Dubai, you agree to the terms described below.
Warranty Coverage
Secrets Dubai offers a limited warranty on select adult products, covering only the following:
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Manufacturing defects
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Electrical or mechanical faults (for electronic products)
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Product malfunction under normal and intended use
Warranty coverage applies only to defective or unused products and is valid exclusively for the original purchaser.
Warranty Period
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Warranty periods vary depending on the product type and brand
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The applicable warranty period (if any) will be clearly mentioned on the product page or invoice
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Warranty coverage begins from the date of delivery
Certain products may not carry a warranty due to their intimate nature. This will be clearly communicated at the time of purchase.
Hygiene & Safety Policy (Important)
Due to strict health, hygiene, and safety regulations, Secrets Dubai does not accept returns or exchanges for the following:
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Opened products
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Used products
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Products with broken or tampered seals
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Products without original packaging
This policy applies even if the product has been lightly used.
What Is Not Covered Under Warranty
The warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, abuse, or improper handling
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Water damage (unless the product is explicitly stated as waterproof)
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Damage caused by overcharging or use of incorrect chargers or adapters
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Damage from cleaning with harsh chemicals
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Batteries and consumable parts
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Cosmetic defects that do not affect functionality
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Products returned without original packaging or accessories
Defective on Arrival (DOA)
If your product is defective upon delivery, you must notify us within 24–48 hours of receiving the order.
Requirements for DOA claims:
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The product must be unused and sealed
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Clear photos or videos showing the defect must be provided
Once verified, we will offer:
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A replacement of the same product, or
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Store credit, if a replacement is unavailable
Warranty Claim Process
To initiate a warranty claim:
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Contact our support team via email or WhatsApp
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Provide your order number and proof of purchase
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Share clear photos or videos showing the issue
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Allow technical inspection if required
Secrets Dubai reserves the right to approve or reject claims that do not meet warranty conditions.
Resolution Options
If a warranty claim is approved, Secrets Dubai may, at its discretion:
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Repair the product
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Replace it with the same or an equivalent model
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Offer store credit (where applicable)
Cash refunds are not guaranteed and are handled strictly on a case-by-case basis.
Discretion & Privacy
All warranty claims are handled with complete confidentiality and discretion.
Customer information and product details are kept strictly private in accordance with our Privacy Policy.
Third-Party & Brand Warranties
Some products may carry a manufacturer’s warranty. Secrets Dubai does not provide additional warranty coverage beyond what is offered by the brand unless explicitly stated.
Limitation of Liability
Secrets Dubai shall not be liable for:
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Personal discomfort or dissatisfaction after product use
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Indirect, incidental, or consequential damages
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Any claim exceeding the original purchase value
Our maximum liability is strictly limited to the price paid for the product.
Policy Updates
Secrets Dubai reserves the right to modify or update this Warranty Policy at any time without prior notice.
Changes will take effect immediately upon being published on the website.
Contact Us
For warranty-related inquiries or claims, please contact us:
Email: info@sexylingeriedubai.com
WhatsApp / Phone: +1 (555) 871-8300
Website: www.sexylingeriedubai.com
